Question 1

Regulatory Information, Privacy Policy, Legal Notices

Accepted Answer

ELS Legal Limited is registered in England and Wales with the registered number: 13914498. Our registered office is Unit 1c, Second Floor, 1 Oaks Court, Warwick Road, Borehamwood, Hertfordshire, WD6 1GS.
ELS Legal Limited is authorised and regulated by the Solicitors Regulation Authority (SRA) with SRA number: 8001070. More information on the SRA is available on their website at www.sra.org.uk under Standards and Regulations.

Question 2

Data Protection

Accepted Answer

ELS Legal takes the security and protection of data seriously. For more information, see our Privacy Policy.

Question 3

Privacy Policy and Client Confidentiality

Accepted Answer

We take our clients’ confidentiality seriously, and the protection of information is a fundamental feature of our relationships with our clients. ELS Legal Limited has specific common law, statutory, and regulatory obligations regarding the maintenance of our clients’ confidentiality and the protection and processing of personal data as we are a professional services firm, regulated by the Solicitors Regulation Authority.
This Privacy Notice explains how and why we process personal data we may collect from you or that you may provide to us. This notice is to be read alongside any other documents referred to in it. When we process and use your personal data, we do so in accordance with the UK General Data Protection Regulations (GDPR). We are responsible for your personal data for the purposes of UK GDPR. We will only use your personal data according to your engagement and instructions to us, the UK GDPR, our professional duty of confidentiality, and other relevant legislation.
In the event that the EU GDPR applies to our activities, we will then comply with the EU GDPR.

Question 4

Data We May Collect

Accepted Answer

Personal data such as your full name, date of birth, and National Insurance Number.
Contact details such as your address, telephone and/or mobile number, and personal email address.
Information to enable us to check and verify your identity; e.g. Passport or Driving License.
Information relating to the matter in which you are seeking our advice or representation.
Special category data such as data revealing your racial or ethnic origin, political opinions, health, religious beliefs, philosophical beliefs, or trade union membership.

Question 5

Our Lawful Basis for Processing Your Personal Data

Accepted Answer

Contract: We will process your personal data to allow us to perform our contract with you and to take steps at your request.
Legitimate Interest: ELS Legal has a legitimate interest in our clients’ personal data in order to provide our legal services and to comply with our legal and regulatory obligations.

Question 6

Data Retention

Accepted Answer

Your personal data will only be kept for a specified period after we have finished advising you or acting on your behalf. These reasons are as follows:
To provide you with the services you have requested.
To respond to any questions, complaints or claims made by you on your behalf.
To maintain records required by the law.
To show that we treated you fairly.

Question 7

How Long We Keep Your Personal Data For

Accepted Answer

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data.
When determining the relevant retention periods, we take into account several factors, including:
Statute of limitations under applicable law .
Potential or actual disputes .
Guidelines secured by relevant data protection authorities.
Otherwise, we will securely erase your personal data from our systems when it is no longer required.

Question 8

Your Rights as a Data Subject

Accepted Answer

As a data subject, you have the right to:
Be provided with clear, transparent, and easily understandable information about how we use your personal data .
Obtain access to your data, so that you are aware and can review that we are handling it in accordance with data protection law.
Have your personal data corrected if it is inaccurate or incomplete.
Request the deletion or removal of your personal data where there is no compelling reason for us to keep using it .
“Restrict” or “block” further use of your personal data.
Obtain and reuse your personal data in a structured format in certain circumstances.
Object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
Withdraw your consent at any time, if you have given us your consent to process your personal data for a particular purpose .
Make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply.

Question 9

Website Privacy Notice

Accepted Answer

This privacy notice relates only to your use of our website. This privacy notice does not cover any links to third-party websites. We are not responsible for the content of those sites either. Those third-party sites may also gather information about you in accordance with their own privacy notices separate from our own. For privacy information regarding any third-party sites, please consult their privacy policies.

Question 10

Cookie Policy

Accepted Answer

We collect information about the use of our site through cookies. Cookies are information that files stored on your devices help websites remember who you are and information about your visit. Cookies can help to display the information on our site in a way that matches your interests.

Question 11

What Cookies Are Used on This Site?

Accepted Answer

Essential Cookies: Some cookies on our site are essential for us to provide you with the service that you have requested. For example, cookies are used to enable you to log onto our website, which allows communication between your browser and our website.
Analytics Cookies: We use analytics cookies to help us understand how users engage with our website. For example, by counting the number of users visiting our website or using a particular feature or function on the website.
User Cookies: We use user cookies to improve your experience by remembering your preferences, so we know how you like to use our website.
Social Sharing: We use third-party cookies to allow you to share content directly on social media platforms.

Question 12

How Can I Reject or opt out of Receiving Cookies?

Accepted Answer

You may refuse to accept cookies by activating the setting on your web browser which allows you to reject cookies or select specific cookies. Please note that disabling cookies may affect the functionality of our website for you.

Question 13

Changes To This Privacy Policy

Accepted Answer

This privacy policy was last updated in July 2024. This Privacy Policy may be updated from time to time, so you may want to review it each time you provide personal data to ELS Legal Limited. Any changes will be posted on this page and the updated policy will take effect immediately.

Question 14

TV Advertisement Offer Details

Accepted Answer

Offer available to new enquiries only; existing clients are not eligible.
Limited to 30 minutes; additional time may incur standard fees.
Appointments must be booked in advance, subject to availability.
Covers initial legal advice only; further services require a separate agreement and may incur fees.
Cannot be combined with other offers; the firm may modify or withdraw this offer without notice.
The consultation does not create an attorney-client relationship; seek independent legal advice if needed.
Terms are governed by the laws of England and Wales.

Question 15

How to Contact Us

Accepted Answer

If you have any questions or concerns regarding how we handle your personal data, please contact us by email at info@els.legal.

Question 16

What are Cookies

Accepted Answer

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences, login information, and other details about your visit. 
There are two main types of cookies: session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your device until they expire or you delete them.

Question 17

Why We Use Cookies

Accepted Answer

Session cookies: these cookies will only exist whilst the user is reading or navigating our website. When the user closes the browser these cookies are usually removed.

Persistent cookies: these cookies will exist on users computer until future date. Our website cookies have an expiry date of _______.

Third-Party Cookies: these cookies are set out by third party domains which are issued from our social media platforms and google analytics.

First-Party Cookies: these are cookies set out by website domain.

Question 18

How can you manage Cookies?

Accepted Answer

Most web browsers allow you to control the use of cookies through their settings. You can choose to accept or reject cookies, or you can set your browser to notify you when a website attempts to set a cookie. Please note that disabling cookies may affect the functionality of our website.

Question 19

Changes to our Policy

Accepted Answer

We may update this cookie policy from time to time. Any changes will be posted on this page and the updated policy will take effect immediately.

Question 20

Contact us

Accepted Answer

If you have any questions or concerns about our use of cookies, please contact us at info@els.legal

PRIVACY POLICY